Terms, Conditions and Policies

Application and Accounts Forms

• Customer Application Form (pdf)
• Customer Direct Debit Form (pdf)

General Policies

• Fastcom Acceptable Use Policy (pdf)
• Fastcom Privacy Policy (pdf)

Standard Terms and Conditions

• Fastcom Master Service Agreement (pdf)
• Fastcom Quote Terms and Conditions (pdf)

Service Level Agreements

Description: Please find our standard service levels associated with delivery of products and services to you. Please note that you may have a separate agreement to these with more detailed service levels outlined.

• Support Services (pdf)
• Network and IP Transit Services (pdf)
• Datacentre Services (pdf)

General Software and Hosting Licensing Agreements

Description: Please find terms and agreements associated with the consumption of specific products and services below. If you need any clarification of how these apply to you please contact your Fastcom account manager.

• Microsoft License Mobility Overview (pdf)
• Microsoft License Mobility Customer Verification Process (pdf)
• Microsoft SPLA End User License Terms (pdf)
• Fastcom Dedicated Server Licensing Agreement (pdf)
• Fastcom Shared Server / IaaS Licensing Agreement (pdf)